Effective Date: April 15, 2025
Thank you for shopping with LacrosseMode.com!
Because our products are made-to-order specifically for you, we are generally unable to offer returns or exchanges.
However, your satisfaction is very important to us, and we will gladly work with you in the case of defective or incorrect items.
1. Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 10 days of delivery.
To process your claim, we will require:
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Your order number
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A description of the issue
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Clear photographs showing the problem
Please send this information to info@lacrossemode.com.
Once we verify the issue, we will offer one of the following solutions:
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A free replacement
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A full or partial refund (at our discretion)
Please note: We cannot process claims without photographic evidence of the issue.
2. Returns and Exchanges
Because each item is made-to-order:
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We do not accept returns for buyer’s remorse (e.g., ordering the wrong size, color, or design).
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We do not offer size exchanges. Please carefully review the sizing charts and product details before placing your order.
If you have any questions about a product before ordering, please contact us — we’re happy to help!
3. Refunds (if applicable)
If your refund is approved:
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It will be processed to your original payment method.
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It may take [5–10 business days] for the refund to appear, depending on your bank or card issuer.
If you have not received your refund after the estimated time, please first check with your bank or credit card company.
If you still have not received it, contact us at [Insert Contact Email].
4. Cancellations
Because production starts quickly, we are generally unable to cancel orders once they have been placed.
If you need to request a cancellation, please email us immediately at info@lacrossemode.com, and we will do our best to accommodate your request if the order has not entered production.
5. Contact Us
If you have any questions about our Refund Policy, please reach out:
LacrosseMode.com
Email: info@lacrossemode.com
Phone: 412-212-8106